Refund policy
Cancellation policy of Outdoorchef Austria GmbH
A. Cancellation policy
Right of cancellation
You have the right to cancel this contract within fourteen days without providing any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the products.
In order to exercise your right of cancellation, you must inform us (Outdoorchef Austria GmbH, Handelskai 94-96/23rd & 24th floor, Millennium Tower, 1200 Wien, Austria, E-Mail: webshop@outdoorchef.at) of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post or an email). You may use the cancellation form template attached, but this is not obligatory.
To meet the cancellation deadline, it is sufficient to notify us of your intent to exercise your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you cancel this contract, we must refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from choosing a different type of delivery to the cheapest standard delivery we offer), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else has been expressly agreed with you; you will not be charged any fees for this refund.
We can refuse the refund until we have received the products from you or until you have provided evidence that you have returned the products, whichever is earlier.
You must return or hand over the products to us at the abovementioned address immediately and in any case no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send back the products before the period of fourteen days has expired. You will bear the direct costs of returning the products. You only have to pay for any loss in value of the products if this loss in value results from handling other than what is necessary to ascertain the nature and functioning of the goods.
It is best to send your cancellation by email to our address above or to use our cancellation form, which you can send to us by post or email (scan).
B. Cancellation form template
If you wish to cancel the contract, then please fill out this form and return it.
To Outdoorchef Austria GmbH
Handelskai 94-96/23rd & 24th floor
Millennium Tower
1200 Wien
Austria
E-Mail: webshop@outdoorchef.at
I hereby wish to cancel the contract concluded for the purchase of the following products:
Ordered on:_____________________________________________
Received on:_____________________________________________
Name of consumer(s):______________________________________
Address of consumer(s):____________________________________
Date, signature of consumer(s):______________________________
Version: 01.03.2021
A. Cancellation policy
Right of cancellation
You have the right to cancel this contract within fourteen days without providing any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the products.
In order to exercise your right of cancellation, you must inform us (Outdoorchef Austria GmbH, Handelskai 94-96/23rd & 24th floor, Millennium Tower, 1200 Wien, Austria, E-Mail: webshop@outdoorchef.at) of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post or an email). You may use the cancellation form template attached, but this is not obligatory.
To meet the cancellation deadline, it is sufficient to notify us of your intent to exercise your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you cancel this contract, we must refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from choosing a different type of delivery to the cheapest standard delivery we offer), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else has been expressly agreed with you; you will not be charged any fees for this refund.
We can refuse the refund until we have received the products from you or until you have provided evidence that you have returned the products, whichever is earlier.
You must return or hand over the products to us at the abovementioned address immediately and in any case no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send back the products before the period of fourteen days has expired. You will bear the direct costs of returning the products. You only have to pay for any loss in value of the products if this loss in value results from handling other than what is necessary to ascertain the nature and functioning of the goods.
It is best to send your cancellation by email to our address above or to use our cancellation form, which you can send to us by post or email (scan).
B. Cancellation form template
If you wish to cancel the contract, then please fill out this form and return it.
To Outdoorchef Austria GmbH
Handelskai 94-96/23rd & 24th floor
Millennium Tower
1200 Wien
Austria
E-Mail: webshop@outdoorchef.at
I hereby wish to cancel the contract concluded for the purchase of the following products:
Ordered on:_____________________________________________
Received on:_____________________________________________
Name of consumer(s):______________________________________
Address of consumer(s):____________________________________
Date, signature of consumer(s):______________________________
Version: 01.03.2021